Inbound Customer Relationship Executive

The Job

Working in a small team you will be expected to take inbound calls from our customers and deal with a variety of orders and requests. You will be handling all types of customer queries and whilst doing this you must also ensure that the customer is happy with the level of service they are receiving from us and ensure that we retain their business.

You will also ensure that the communication process between sales, distribution and Management is managed / recorded accurately and to the highest standard. Producing weekly and monthly reports to allow detailed analysis of call patterns and workflow, all other administration duties as and when required.

The Person

You must have a confident telephone manner and be able to communicate at all levels. Some sales experience would be an advantage. Organised and disciplined you will be able to respond quickly and efficiently to customer requests and complaints. You must have excellent administration skills and a working knowledge of word and excel.

Salary: OTE £16,000 to £25,000 with a great basic.